I have questions before my stay, who can help me?

If you have any questions before your arrival—whether it's about hotel amenities, check-in times, local attractions, transportation, or special requests—our Front Office team is happy to assist. Please feel free to contact Shane Hotel Front Desk at frontdesk@shanehotelatlanta.com, and a team member will respond promptly to help you prepare for your visit.

I have questions about my bill. Who do I contact?

For any billing inquiries, including charges on your invoice, receipts, or payment methods, our Accounting Department is here to help. You can reach them directly at accounting@shanehotelatlanta.com, and they'll be happy to assist with any questions or clarifications related to your stay.

How much do you charge for high speed/wifi internet access?

Complimentary for IHG Rewards Members.

What is your cancellation/deposit policy?

Standard cancellation rate of one night room and tax, if reservation is not cancelled 72 hours prior to arrival, in local time. Different terms may apply based on reservation terms.

An Immersive, Inspired Experience Like None Other: Our Hotel in Atlanta, GA

Vibrant Boutique Hotel in Midtown Atlanta

Located in the heart of Midtown the Kimpton Shane Hotel is a brand-new boutique hotel, here to capture your imagination with our architecture, amenities, and walkability. We're ideally situated in the buzzing Midtown Union neighborhood where a connected community with fresh energy and vibrant inspiration converge. We exemplify the expressiveness of the local culture, infusing every aspect of your experience with creative imagination. Like the works of art at the nearby High Museum of Art, you're guaranteed an unforgettable immersive perspective that will leave a lasting impression.

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Our Best Rates + Perks. Always.

Kimpton Shane Hotel, Your Way

Share the Kimpton spirit. Post your photos from your experience at Kimpton Shane Hotel to Instagram and tag @shanehotelatlanta and we'll share our favorites.

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FAQ

I have questions before my stay, who can help me?: If you have any questions before your arrival—whether it's about hotel amenities, check-in times, local attractions, transportation, or special requests—our Front Office team is happy to assist. Please feel free to contact Shane Hotel Front Desk at frontdesk@shanehotelatlanta.com, and a team member will respond promptly to help you prepare for your visit.
I have questions about my bill. Who do I contact?: For any billing inquiries, including charges on your invoice, receipts, or payment methods, our Accounting Department is here to help. You can reach them directly at accounting@shanehotelatlanta.com, and they'll be happy to assist with any questions or clarifications related to your stay.
What is check in/check out time?: 3:00 p.m. and 12:00 p.m.
How much do you charge for high speed/wifi internet access?: Complimentary for IHG Rewards Members.
What is your cancellation/deposit policy?: Standard cancellation rate of one night room and tax, if reservation is not cancelled 72 hours prior to arrival, in local time. Different terms may apply based on reservation terms.